1. Home
  2. FAQ
Frequently Asked Questions

Sono101 FAQ – Answers to All Your Questions

Everything you want to know about accounts, payments, betting, bonuses, and security — all answered in one place.

40+
FAQ
6
Category
24/7
Support
Bangla
Complete
Licensed
Bangla Support
Instant Help
Categories

What can we help you with?

Click on any category below to jump directly to those questions.

Account & Registration
Everything related to opening an account, logging in, resetting your password, updating your profile, and identity verification.
7 Questions
Deposits & Withdrawals
How to deposit and withdraw via bKash, Nagad, Rocket, and bank transfer — including processing times and limits.
7 Questions
Betting & Sports
Questions about placing bets, understanding odds, live betting, bet cancellations, and sports events.
7 Questions
Bonuses & Promotions
Details on welcome bonuses, cashback, reload offers, wagering requirements, and the loyalty program.
6 Questions
Security & Privacy
Account security, two-factor authentication, data privacy, and how to report suspicious activity.
6 Questions
Support & Technical
Questions about live chat, email support, technical issues, and using the app.
6 Questions
No results found. Try searching with different keywords.
Account & Registration 7 Questions

On the registration page Go to the registration page and enter your name, email or mobile number, password, and date of birth. Fill in all details correctly and click "Register" — your account will be ready within 3 minutes. A verification link will be sent to your email; click it to activate your account.
  • You must be 18 years of age or older.
  • Each person may only register one account.
  • Providing accurate information is mandatory — incorrect details may cause withdrawal issues later.

On the login page, click the "Forgot Password?" link. Enter your registered email address and a reset link will be sent to you. Click the link and set a new password. Reset links typically expire within 15 minutes, so act quickly.

If you don't receive the link in your inbox, check your spam folder or contact support.

Before making a withdrawal at sono101, you need to complete KYC verification. This requires:
  • National ID Card (NID) or photos of both sides of your passport
  • Selfie — A clear photo holding your NID
  • Proof of Address — Bank statement or utility bill (within the last 3 months)
Verification is typically completed within 24–48 hours of submitting your documents.

Your account may be temporarily suspended due to repeated incorrect password attempts or policy violations. In that case, please contact us directly support@sono101.co to email us or reach out via live chat. Standard suspensions are usually resolved within 24 hours.

After logging in, go to the "My Profile" section to update your phone number, address, and preferred language. To change your name or date of birth, you will need to contact support and complete identity verification.

No. Only one account per person is allowed on sono101. If duplicate accounts are detected, both will be permanently closed and the balances may be forfeited.

To close your account, email our support team. Make sure to withdraw all your balance before closing. As part of responsible gaming, you can also opt for a temporary or permanent self-exclusion — On the Responsible Gaming page for more details.
Deposits & Withdrawals 7 Questions

Log in and click the "Deposit" button. Select bKash as your payment method. Send the amount to sono101's bKash number and enter the Transaction ID (TrxID) in the form. Your balance is usually credited within 5 to 15 minutes. For more details, Payment page View.

The minimum deposit is ৳500 and the maximum per transaction is ৳50,000.

Withdrawal times vary by method:
  • bKash / Nagad / Rocket: 15 minutes to 2 hours
  • Bank Transfer: 1 to 3 business days
  • Crypto: 30 minutes to 1 hour
Without KYC verification, your first withdrawal may take longer to process.

The minimum withdrawal amount is ৳500. The daily maximum depends on your account tier — standard members can withdraw up to ৳1,00,000 per day, while VIP members have higher limits. For details on monthly limits, On the Payment page Yes.

Please wait 30 minutes first. If it still hasn't arrived, contact us via live chat or email and provide the following details:
  • Transaction ID (TrxID)
  • Amount Sent
  • Date and time of transfer
  • The number you sent from

Yes, sono101 supports USDT (TRC20 and ERC20), Bitcoin, and Ethereum. To make a crypto deposit, get your crypto wallet address from the dashboard and send funds to it. Your balance will be credited after network confirmation.

sono101 does not charge any fees for deposits or withdrawals. However, mobile banking services such as bKash, Nagad, or Rocket may apply their own transaction fees in accordance with their respective policies.

Contact support immediately. Send your transaction ID and a screenshot. sono101 will do its best to investigate and resolve the issue — however, outcomes cannot be guaranteed as this depends on third-party payment systems.
Betting & Sports 7 Questions

Log in and on the Bet page Go to your preferred sport and match. Click on the odds to open the bet slip. Enter your stake and confirm the bet. If your balance is sufficient, the bet is placed instantly. For betting tips, Betting Tips Page View.

Live betting is available for major tournaments and popular sports. Real-time odds are updated for cricket, football, tennis, badminton, and kabaddi. Live betting may not be available for smaller leagues. For ongoing live matches, On the Sports page View.

Odds are a numerical representation of probability. For example, odds of 2.50 mean that a ৳100 bet returns ৳250 if you win (stake included). sono101 uses decimal odds. Winnings = Stake × Odds. For detailed strategy tips, Betting Tips Page View.

Once placed, bets generally cannot be cancelled. However, if a match is cancelled or postponed, sono101 will automatically refund the stake for that bet. Where the "Cash Out" feature is available for a specific event, you can withdraw part or all of your stake before the match ends.

Yes, sono101 supports accumulator or parlay bets. Adding multiple match selections to a single bet multiplies the odds together, which can significantly increase your potential payout. Keep in mind that if any one selection loses, the entire parlay is lost. You can add up to 12 selections per bet.

sono101 offers betting on more than 30 sports. The most popular categories are:
  • Cricket (IPL, BPL, Test, ODI, T20)
  • Football (Premier League, La Liga, Bundesliga, BAFF)
  • Tennis, Badminton, Kabaddi, Hockey
  • E-Sports (CS2, Dota 2, Valorant)
Full List On the Sports page Yes.

Bet results are updated automatically once the match ends, and any winnings are credited to your balance immediately. You can view your full bet history under "My Bets". If push notifications are enabled, you'll be notified of the result.
Bonuses & Promotions 6 Questions

New members on sono101 receive a 100% match bonus on their first deposit. Deposit ৳1,000 and get another ৳1,000 in bonus funds — giving you ৳2,000 to start with. To claim the bonus, make your first deposit within 7 days of registration.

Withdrawing your bonus requires meeting the specified wagering requirements.

Wagering requirements mean you need to bet a set multiple of your bonus amount before you can withdraw. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in bets. Bets at odds of 1.50 or higher typically count toward the requirement. Bonuses generally expire after 30 days.

Yes, sono101 offers weekly reload bonuses and loss cashback for active members. Weekly cashback typically ranges from 5% to 15%. Log in and head to the "Promotions" tab to see current offers.

Every bet you place on sono101 earns you loyalty points. As your points accumulate, you move up through Bronze → Silver → Gold → Platinum → Diamond tiers. Higher tiers come with bigger bonuses, faster withdrawals, and a dedicated account manager. on the High Roller page Details available.

You can enter a promo code in the "Promo Code" field during registration. A separate bonus code may also apply at the time of deposit. If the code is incorrect, the bonus won't be credited — so make sure to verify it beforehand. Valid promo codes are available exclusively through sono101's official channels.

No. Expired bonuses are automatically cancelled and cannot be recovered. Once you receive a bonus, check the expiry date and terms right away, and complete the wagering requirements on time. Full details on expiry and terms Terms and Conditions page Yes.
Security & Privacy 6 Questions

Go to Profile → Security Settings → enable "Two-Step Verification". You can choose between Google Authenticator or SMS OTP. With 2FA active, you'll need to enter an additional code each time you log in, keeping your account significantly more secure.

Change your password immediately and log out of all active sessions. Then support@sono101.coto email us or notify us via live chat. The support team will investigate and, if necessary, temporarily lock your account to keep it secure.

Never share your password or OTP with anyone.

Yes. sono101 uses SSL encryption and complies with international data protection standards. Your personal information is never sold to third parties. To learn more, Privacy Policy Page Read more.

Always use the correct domain sono101.co sono101 will never ask for your password or OTP via email or SMS. Do not click on unknown links. If you receive any suspicious communication, report it to support.

Use a password of at least 8 characters. Mix uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (@, #, !). Avoid using your name, date of birth, or sequences like "123456". It's a good idea to change your password every 3 months.

Yes. Go to Profile → Security → "Login Activity" to view recent logins, including the date, time, device, and approximate location. If you spot any unfamiliar login, change your password immediately and notify support.
Support & Technical 6 Questions

There are three ways to get in touch with sono101:
  • Live Chat: 24/7 via the button at the bottom right of the site
  • Email: support@sono101.co — responses typically within 2–6 hours
  • FAQ: Most of your questions are answered on this page

Start by clearing your browser cache and refreshing the page. If that doesn't help, try a different browser or device and check your internet connection. If the issue persists, reach out via email or live chat and include details about your browser and device.

sono101's website is fully mobile-responsive, so you can use it easily from a mobile browser without a separate app. Add it to your home screen via Chrome or Safari for an app-like experience.

Yes. There's a language switcher at the top right of the page. sono101 currently offers the full site and support in both Bangla and English. You can also set your preferred language from your profile settings.

Send a detailed message to support@sono101.co. The more information you include (screenshots, dates, transaction IDs), the faster your issue will be resolved. sono101 aims to resolve all valid complaints within 48 hours.

Yes. sono101 is committed to responsible gaming. You can set daily or weekly deposit limits, take a temporary break, or activate self-exclusion at any time. To learn more, On the Responsible Gaming page Go.
Quick Links
Sign Up
Log In
Payment Methods
Betting Tips
Responsible Gaming
Terms & Conditions
Contact Support

If you can't find your answer here, our support team is always ready to help.

Live Chat
24 hours, 7 days
Active
Email Support
support@sono101.co
Helpful Tips

✔ Complete your KYC before making your first deposit.

✔ Read the bonus terms and conditions carefully.

✔ Use a strong password and enable 2FA.

✔ Set your betting budget before you start.

✔ Report anything suspicious to support right away.

About the sono101 FAQ

Sono101 is one of Bangladesh's most trusted online betting platforms, with millions of Bangladeshi users joining every day for cricket, football, lottery, and casino games. This FAQ page is designed to help you quickly find answers to any questions you may have while using sono101.

Many new users feel unsure about how to deposit via bKash or Nagad after signing up on sono101 — but the process is actually very straightforward. Just log in, go to the payment section, select your preferred method, and follow the on-screen instructions. sono101 supports bKash, Nagad, Rocket, as well as USDT and Bitcoin, giving you plenty of flexibility when it comes to payments.

When it comes to betting, cricket is by far the most popular sport on sono101. You can place live bets on BPL, IPL, and national team matches, with odds updating in real time. Parlay betting lets you combine multiple matches into a single wager, multiplying your potential payout. Just keep in mind — betting is purely for entertainment, and you should never wager more than your budget allows.

Sono101's bonus structure is built with Bangladeshi players in mind. From the welcome bonus to weekly cashback and a VIP loyalty program, there are rewards at every level. Since wagering requirements can be confusing, this FAQ explains them in plain, straightforward terms.

Sono101 takes security seriously. SSL encryption, two-factor authentication, and regular security audits keep your account and transaction data fully protected. Your personal information is never sold to or misused by third parties.

Sono101's support team provides full service in Bangla. Average live chat response time is under 2 minutes. Whatever the issue — a stuck payment, a locked account, or a disputed bet result — the support team is always there for you.

This FAQ page is updated regularly. If you can't find the answer you're looking for, use the search box above or contact support directly. Stay with sono101 and enjoy a safe, responsible experience.

Get Started Now

Join sono101 Today

Register, claim a 100% bonus on your first deposit, and enjoy the best betting experience in Bangladesh.

Register Now Log In
Safe & Trusted
100% Welcome Bonus
bKash & Nagad supported
Fully in Bangla
বাংলা