Responsible Gaming

Sono101 Responsible Gaming – Safe Betting Guidelines

Betting is about more than winning — it's a form of entertainment. sono101 wants you to enjoy it while always staying in control. Learn about our responsible gaming policy and keep yourself protected.

18+ Only
Set Betting Limits
Break Feature
24/7 Support

Sono101 Responsible Gaming Features

Tools sono101 provides to keep your betting experience safe and enjoyable

Set Deposit Limits
Set your own daily, weekly, or monthly deposit cap. There's no way to spend beyond your budget.
Session Time Control
Set a limit on how long you play in one session. When the time is up, sono101 will remind you to take a break.
Voluntary Break (Cooling-Off)
You can pause your own account for anywhere between 1 day and 6 months. During this period, logging in and placing bets will not be possible.
Permanent Self-Exclusion
You can permanently close your account if needed. Once activated, re-registration will not be possible.
Loss Limit
If your losses exceed a set limit, sono101 will automatically end your session to prevent further damage.
24/7 Support
sono101's support team is available seven days a week for any responsible gaming concerns you may have.

What is responsible gaming and why does it matter?

Responsible gaming at sono101 means treating betting as a form of entertainment — not as a source of income or a way to solve financial problems. Online betting is a fun pastime for many, but without the right boundaries, it can become a problem.

Sono101 believes an informed player is a responsible player. That's why we've been building a culture of responsible gaming from the ground up. Our platform offers a range of tools to help you stay in control.

As online betting continues to grow in popularity across Bangladesh, responsible gaming has never been more important. Raising awareness among the younger generation and preventing betting addiction are core goals of sono101.

Remember: Responsible gambling isn't about betting less — it's about betting right, so the experience always stays enjoyable.

Recognize the signs of problem betting

People often don't realise when their betting habits are becoming a problem. sono101 wants you to recognise these warning signs early and seek help before things escalate.

  • Chasing losses with more betting — This is known as "chasing losses" and is one of the most dangerous gambling habits.
  • Cutting back on daily expenses to fund betting — Using rent, food, or your child's education money to bet.
  • Hiding your betting from family and friends — Hiding your betting habits out of shame or fear.
  • Being unable to stop betting — Saying "never again after today" yet coming back every time.
  • Feeling restless when unable to bet — Feeling anxious, angry, or depressed.
  • Betting with borrowed money — Borrowing money from friends, family, or a bank to place bets.
  • Losing focus on work or studies — Letting betting consume your thoughts at the expense of everything else.

If you notice even one of the signs above, don't wait — contact sono101 support or enable a cooling-off period on your account.

10 Rules for Betting Safely

Follow the guidelines below for responsible gambling on sono101. Sticking to these will keep betting fun and in check.

  • 1
    Set a Budget
    Decide in advance how much you'll spend on betting each week or month — and stick to it, no exceptions.
  • 2
    Be prepared to lose
    Wins and losses are both part of betting. Only wager money you can afford to lose without it affecting your life.
  • 3
    Respect Your Time Limits
    Take regular breaks instead of playing for long stretches. Make use of sono101's session timer feature.
  • 4
    Don't bet on impulse
    Avoid betting when you're feeling down, angry, or frustrated. Decisions made in those moments are rarely good ones.
  • 5
    Never bet under the influence of alcohol or substances
    Betting while intoxicated impairs your judgment and significantly raises the risk of serious losses.
  • 6
    Don't chase your losses
    Take a break when you're losing. Placing bigger bets immediately after a loss to try to win it back is one of the most dangerous habits in gambling.
  • 7
    Be honest with your family
    Don't hide your betting habits from family. Transparency goes a long way in preventing problems.
  • 8
    Don't make betting your only source of entertainment
    Sports, time with family, reading — keep up other hobbies alongside betting.
  • 9
    Use sono101's limit tools
    Deposit limits, loss limits, and session timers — these tools put you firmly in control.
  • 10
    Don't hesitate to ask for help
    If something feels wrong, reach out to sono101 support right away. Asking for help takes courage.
Limit-setting options available on sono101

After logging in to sono101, you can set or adjust any of the limits below at any time via "Account Settings". Increases may take up to 24 hours to take effect, but reductions apply immediately.

Limit Type Options How to set it
Deposit Limit Daily / Weekly / Monthly Account Settings → Deposit Limit
Betting Limits Maximum stake per bet Account Settings → Betting Limit
Loss Limit Daily / Weekly / Monthly Account Settings → Loss Limit
Session Time 30 minutes to 8 hours Account Settings → Session Timer
Cooling Off 1 day / 1 week / 1 month / 3 months / 6 months Account Settings → Take a Break
Self-Exclusion Permanent Account Closure Contact Support

Once you lower a limit, it cannot be increased for 24 hours. This is intentional — to prevent impulsive decisions from overriding your limits.

Self-Assessment

Answer the simple questions below to get a clearer picture of where your betting habits currently stand.

Responsible Betting Self-Assessment
Answer each question honestly.
1. Have you bet beyond your budget in the past month?
No, never
Sometimes
Yes, often
2. After a loss, do you try to win your money back by placing larger bets?
No
Sometimes
Often
3. Has betting ever caused conflict with your family?
No
Once
Happens repeatedly
4. Do you feel restless or irritable when you're unable to bet?
No
Occasionally
Always
✔ You're in the safe zone
Your betting habits are currently under control. Stay mindful and make use of sono101's limit-setting tools.
⚠ Caution Advised
Some of your answers are concerning. Contact sono101 support now or enable a Cooling Off period on your account. Reaching out for help is a sign of strength.
Frequently Asked Questions

Find answers to the most frequently asked questions about responsible gaming.

Yes. Even if you activate a cooling-off period or self-exclusion, you can still withdraw any remaining balance from your account. Only new deposits and betting will be restricted. Contact support to process your withdrawal.

Yes, though increasing a limit comes with a 24-hour cooldown period. This is deliberate — to prevent spur-of-the-moment decisions. Reducing a limit takes effect immediately.

Contact sono101 support first at (support@sono101.co) and request a self-exclusion on your account. Then talk to your family, and seek professional counselling if needed. Addiction is a health issue — there is no shame in it.

Yes. Age is verified during registration on sono101, and anyone under 18 is not permitted to open an account. The KYC process requires verification of a national ID or birth certificate. If there is any suspicion that an account is being used on behalf of a minor, it will be investigated.

After a permanent self-exclusion, no new account can be opened on sono101. This decision is final and is in place for your long-term protection, so think it through carefully before proceeding. If you're unsure, consider starting with a temporary Cooling Off period instead.
Contact for Help
Email Support
support@sono101.co
Response within 3 business days
Live Chat
9:00 AM – 11:00 PM
Seven days a week
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Urgent Warning

Sono101 is for 18+ only. Betting can be addictive. Please gamble responsibly.


Responsible Betting

Play Safe, Have Fun

All of sono101's responsible gaming tools are right at your fingertips. Register today, set your limits, and start betting safely.

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